Privacy Policy

Flat Rate Porta Potty ("we," "us," or "our") operates the website FlatRatePortaPotty.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, request a quote, or use our services.

We believe in being straightforward. We collect only what we need to serve you, we do not sell your personal data, and we use industry-standard security to protect it.

1. Information We Collect

Information You Provide Directly

When you request a quote, contact us, or place an order, we may collect:

• Contact information: name, phone number, email address
• Location information: ZIP code, delivery address, service area
• Service details: type of equipment needed, rental dates, event details
• Payment information: credit or debit card details (processed securely through Stripe; see Section 5)
• Communications: messages you send us via phone, email, or our contact form

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Device information: browser type, operating system, screen resolution, device type
• Usage data: pages visited, time spent on pages, links clicked, referral source
• Location data: approximate location based on IP address
• Session recordings: mouse movements, clicks, and scrolling behavior (via Microsoft Clarity; see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Provide you with quotes and process rental orders
• Coordinate delivery, servicing, and pickup of equipment
• Communicate with you about your orders, including confirmations and updates
• Process payments securely
• Improve our website, services, and customer experience
• Analyze website traffic and user behavior to optimize our site
• Send you marketing communications (only with your consent; you can opt out at any time)
• Respond to customer service inquiries
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Here is what we use and why:

Technology	Provider	Purpose	Type
Google Analytics 4	Google	Measures website traffic, page views, user behavior, and conversions to help us understand how visitors use our site	Analytics
Google Tag Manager	Google	Manages and deploys tracking scripts on our website	Functional
Microsoft Clarity	Microsoft	Records session replays (mouse movements, clicks, scrolling) and generates heatmaps to help us improve site usability	Analytics
Essential Cookies	Flat Rate Porta Potty	Remember your cookie preferences and basic site functionality	Necessary

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.

• Google Analytics Opt-Out: Install the Google Analytics Opt-Out Browser Add-on
• Microsoft Clarity Opt-Out: You can opt out through your browser's Do Not Track setting or by blocking cookies from clarity.ms
• Browser Settings: Check your browser's help documentation for instructions on managing cookies

4. Third-Party Services

We use the following third-party services that may process your data:

Google Analytics 4 (GA4)

We use GA4 to analyze website traffic and usage patterns. GA4 collects anonymized data about how you interact with our site. Google may use this data in accordance with their own privacy policy. Learn more: Google Privacy Policy

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps. Clarity captures how you use our site, including mouse movements, clicks, and scroll behavior. Clarity does not collect passwords or payment information. Learn more: Microsoft Privacy Statement

Stripe (Payment Processing)

We use Stripe to process credit and debit card payments. Stripe is PCI DSS Level 1 certified, the highest level of security certification in the payments industry. Your card information is sent directly to Stripe's secure servers and never touches or is stored on our servers. Learn more: Stripe Privacy Policy

5. Payment Security

Your payment security is important to us. When you make a payment:

• Your credit card information is transmitted directly to Stripe using industry-standard TLS encryption
• We never see, store, or have access to your full credit card number
• Stripe is PCI DSS Level 1 compliant, meaning they meet the highest security standards in the payment industry
• We only receive a confirmation of payment and the last four digits of your card for reference

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Service providers: We share necessary information with our network of local operators who deliver, service, and pick up equipment at your location. They receive only the information needed to complete your service (name, delivery address, phone number, rental details).
• Payment processor: Stripe processes your payment information as described above.
• Analytics providers: Google and Microsoft receive anonymized usage data as described in Section 3.
• Legal requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, safety, or property.
• Business transfers: If our business is sold, merged, or acquired, your information may be transferred to the new entity.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Customer records and order history: 7 years (for tax and legal compliance)
• Quote requests (no order placed): 2 years
• Analytics data: 14 months (GA4 default retention period)
• Session recordings (Clarity): 30 days
• Marketing communications data: Until you unsubscribe

8. Your Privacy Rights

All Customers

Regardless of where you live, you can:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Opt out of marketing emails at any time (click the "unsubscribe" link in any email)
• Request deletion of your personal information (subject to legal retention requirements)

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You can request details about what personal information we collect, use, and share.
• Right to Delete: You can request that we delete your personal information, with certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Correct: You can request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Information: You can request that we limit the use of any sensitive personal information.

To exercise these rights, contact us using the information in Section 12. We will respond to verifiable requests within 45 days.

European Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Consent: Where we rely on your consent to process data, you may withdraw it at any time.
• Access: You can request a copy of your personal data.
• Rectification: You can request correction of your personal data.
• Erasure: You can request deletion of your personal data ("right to be forgotten").
• Portability: You can request your data in a portable format.
• Objection: You can object to processing of your personal data.

Our legal bases for processing your data include: performance of a contract (when you place an order), legitimate interests (analytics, fraud prevention), and consent (marketing communications, non-essential cookies).

Texas Residents

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as opt out of data processing for targeted advertising, sale of personal data, or profiling. To exercise these rights, contact us using the information in Section 12.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all pages of our website
• PCI-compliant payment processing through Stripe
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection and storage practices

No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may notify you via email or a notice on our website. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to make a data-related request, contact us:

• Phone: (888) 405-7585
• Email: [email protected]
• Contact Form: flatrateportapotty.com/contact

We will respond to all privacy-related requests within 30 days (or 45 days for CCPA requests, as permitted by law).